Privacy Policy

Last updated: July 22, 2026

1. Introduction

ShopPilot ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at shoppilot.bywillo.ai and any related services (collectively, the "Service"). Please read this policy carefully. By using the Service, you agree to the terms of this Privacy Policy.

2. Information We Collect

Information you provide directly:

  • Account registration details (name, email address, password)
  • Billing and payment information (processed securely via Stripe — we do not store card details)
  • TikTok Shop affiliate links and product content you submit
  • Communications you send us (support requests, feedback)

Information collected automatically:

  • Usage data (pages visited, features used, session duration)
  • Device and browser information (IP address, browser type, operating system)
  • Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve the Service
  • Process transactions and send related information (receipts, invoices)
  • Generate AI-powered TikTok content on your behalf
  • Send transactional emails and, with your consent, marketing communications
  • Respond to your comments, questions, and requests
  • Monitor and analyze usage patterns to improve user experience
  • Detect and prevent fraudulent or unauthorized activity
  • Comply with legal obligations

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Service providers: Third-party vendors who perform services on our behalf (payment processing, cloud hosting, analytics, email delivery). These parties are contractually bound to protect your data.
  • TikTok / ByteDance: When you connect your TikTok account to publish content, information is shared with TikTok's platform in accordance with their own privacy policy. ShopPilot is not affiliated with TikTok or ByteDance.
  • Legal requirements: When required by law, court order, or governmental authority.
  • Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your data becomes subject to a different privacy policy.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us. We may retain certain information as required by law or for legitimate business purposes (e.g., billing records for tax compliance).

6. Cookies

We use cookies and similar technologies to recognize your browser, remember preferences, analyze site traffic, and personalize your experience. You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of the Service.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to or restrict certain processing of your data
  • Data portability (receive your data in a structured, machine-readable format)
  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at the address below.

8. Security

We implement industry-standard security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

The Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes your acceptance of the new policy.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: privacy@shoppilot.ai