Refund Policy

Our Commitment

We want you to love ShopPilot. If you're not completely satisfied, we want to make it right. This policy explains when and how refunds are issued.

Free Trial

All paid plans include a 14-day free trial. You will not be charged during the trial period. You may cancel at any time before the trial ends with no obligation. If you do not cancel before the trial period expires, your card on file will be charged the applicable subscription fee for the first billing cycle.

30-Day Money-Back Guarantee

If you are a first-time subscriber and you are not satisfied with ShopPilot for any reason, you may request a full refund within 30 days of your first payment. No questions asked.

To request your refund, email us at support@shoppilot.ai with the subject line "Refund Request" and include the email address associated with your account. We will process your refund within 5–7 business days to your original payment method.

Subscription Cancellations

You may cancel your subscription at any time from your account settings. When you cancel:

• Your access continues until the end of the current billing period
• You will not be charged again after the period ends
• Partial-period refunds are not issued for mid-cycle cancellations (except under the 30-day guarantee above)

Plan Downgrades

If you downgrade to a lower-tier plan mid-cycle, the lower price takes effect at the start of your next billing period. No credit or refund is issued for the difference in the current period.

Annual Plans

Annual subscribers are eligible for a pro-rated refund for unused months within the first 30 days of purchase. After 30 days, annual subscriptions are non-refundable. If you cancel an annual plan after 30 days, your access continues until the end of your annual term.

Exceptions — Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• Requests made after 30 days from the first payment (for new subscribers)
• Accounts suspended or terminated due to violations of our Terms of Service
• Charges for add-ons or one-time purchases (e.g., additional content credits)
• Renewals where the user did not cancel before the billing date (we send reminder emails 7 days prior to renewal)

TikTok Shop Commission Earnings

ShopPilot facilitates content creation and affiliate link management, but TikTok Shop commissions are paid directly by TikTok to creators. Any disputes about commission amounts, missing payments, or reversed commissions must be resolved directly with TikTok. ShopPilot is not responsible for TikTok's commission calculations or payment schedules.

How to Request a Refund

Email us at support@shoppilot.ai with:

• Subject line: "Refund Request"
• Your account email address
• The reason for your request (optional but helpful)

We aim to respond within 1 business day and process all approved refunds within 5–7 business days. Refunds are returned to the original payment method — bank processing times may vary.

Questions?

If you have any questions about this policy, reach out any time at support@shoppilot.ai. We're here to help.